Privacy Policy

South London Foot Clinic

South London Foot Clinic (‘we’, ‘us’, ‘our’) gathers and processes personal information in accordance with this privacy policy and in compliance with data protection law and regulation. We aim to explain your rights and our obligations surrounding personal data collection with this document.

South London Foot Clinic
52 Honor Oak Park, Honor Oak, SE23 1DY

Call: 020 3918 1322

The Purpose Of This Policy

This policy is a statement of South London Foot Clinic to show our commitment to protecting the rights and privacy of individuals. We explain how we use and protect the information you supply when using our services and what information we share. We are committed to protecting your personal information.

Principles of Processing Personal Data

• To obtain and process data fairly.
• To keep this data safely and lawfully as required.
• To make sure the data is accurate, adequate, and relevant.
• To retain data for no longer than is necessary in compliance with the law.
• To provide, on request, a copy of the data to the individual as part of an access request.

South London Foot Clinic processes personal information to meet our legal, statutory, and contractual obligations and to provide products and services. We do not process information in any other way than is stated in this policy.

The Data That We Collect

• Patient name
• Patient date of birth
• Patient phone number
• Patient address
• Patient pathology
• Patient medication
• Patient gender

We collect data through online consent forms, over the phone, and by face-to-face communication.

How Do We Use Your Personal Data?

South London Foot Clinic takes your data privacy very seriously and will never disclose, share, or sell personal data without consent unless required to do so by law. We will only keep your data for as long as is required by law. If you have consented to receive promotional offers and marketing, you are free to withdraw consent at any time.

We Keep Your Personal Data For

• Internal record keeping.
• Improving our products and services.
• Sending promotional emails about new products, special offers, or other information you may find interesting where you have consented.
• Contacting you from time to time for market research purposes.
• Customising the website according to your preferences.

The Reasons for Processing Your Personal Data

We obtain and collect personal data with the objective of providing a medical service to our patients. The data collected is for the sole purpose of improving the health and well-being of our patients.

If you believe we hold inaccurate data about you, you have the right to ask for that information to be corrected. We will ensure the information is corrected as soon as possible. If a data subject asks for any changes to be made or asks for data access, we may ask for verification of identity to ensure data is kept safe.

Sharing Your Personal Data

We will not share any personal information without your consent first. If we were to share any data, it would be with the intention of providing a medical service and only to third-party associates working as medical professionals. The information shared would only be relevant to the patient’s health and well-being.

Marketing

We use Google Analytics to understand how visitors reach our site. Once you leave our site, we do not track you. We use the information gathered to offer a tailored service for our service users and to improve user experience and the services we offer.

Safeguarding

We take data protection very seriously. We strive to ensure all our data storage systems are up to date and offer the best possible security. All staff who have access to personal data are under contractual confidentiality obligations. Failure to comply with guidelines may result in disciplinary proceedings.

How Long Do We Keep Personal Data

We keep personal data for a minimum of five years after the last treatment. For patients under the age of 18, records are kept for eight years or until the patient turns 25, whichever is later. These timeframes are in line with professional guidelines and legal requirements.

Consequences of Not Providing Personal Data

A data subject, i.e. a patient, is not obliged to provide personal data to South London Foot Clinic. However, the information we ask for is required for us to provide our services, and we will not be able to offer our services without it.

Notification of Breach of Information

In line with the GDPR, where a breach is known to have occurred which is likely to result in a risk to the rights and freedoms of individuals, a review of our current procedures will take place and we will make improvements accordingly, as set out in the Security Incident Response Procedure.

Addressing Compliance to GDPR

• The legal basis for processing information is clear.
• All staff handling data understand their responsibilities for being compliant with data processing guidelines.
• Rules regarding consent are followed.
• Regular reviews of procedures involving personal data are carried out.

How to Lodge a Complaint

At South London Foot Clinic, we handle your personal data in accordance with this privacy notice and the relevant data protection legislation. If you have any concerns about how your information is being processed, you have the right to raise a complaint.

Please direct complaints to:

Peter Gauntlett
Director, South London Foot Clinic
52 Honor Oak Park
Honor Oak
London SE23 1DY

You can also contact the UK’s supervisory authority for data protection at ico.org.uk.